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About


About
"We don't need a handful of people doing zero waste perfectly, we need millions of people doing it imperfectly" - Anne-Marie Bonneau

The Cupboard is all about getting back to basics. When I first started to experiment with making my own cleaning products, I needed something reusable to put them in. I liked the idea of an alternative to plastic that was as stylish as it was functional. I use the amber glass trigger sprays for homemade cleaners and fill the pump bottles with my favourite shampoo and liquid soap.

There's a positive move towards reusing and refilling now, which is so encouraging. More brands are getting on board and offering refills of their products, either selling in bulk in larger containers, or at refill stations, which are popping up all over the country too, great news. We want to offer something lovely to put your refills in.

What we're definitely not about is zero waste perfection. That wonderful quote at the top of the page is one that I firmly believe in. We're doing our best to reduce plastic. It's not about Instagrammable lifestyle perfection. If you're giving it your best shot too, good on you. We're not here to judge.

We'll be adding to the range soon, but in the meantime, if there's something you're looking for that's not stocked here, please give us a shout.

You can find us at Faversham Market on Tuesdays, Fridays and Saturdays, where we sell naked soaps from Marseille and closer to home and Bio D cleaning products and refills.

Follow on Instagram for updates.

Lorraine Simpson
Founder














Contact


  • Scrupulous t/a The Cupboard
  • The best way to get in touch in the first instance is to send us a quick email and we'll get straight back to you.

Q & A


Do I need a PayPal Account to Order?

No, our payments are processed through PayPal, but you don't need a PayPal account to buy. You can pay with a debit or credit card through PayPal.

How Long Will My Order Take to Arrive?

We will send your order out within one working day. It will arrive up to two days after we send it.

Can I Cancel My Order?

Yes. If you want to cancel your order, please email sales@refillbottles.co.uk

We will refund you in full.

You can cancel your order up to 14 days from when your goods were delivered.

We will refund you within 2 working days, through PayPal.

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Delivery & Returns


18th March 2020 - UPDATE

We're so grateful for your support during these worrying times. We'll be delivering free to Whitstable, Faversham, Herne Bay and the surrounding area. Please select this option when you order.

We'll be scheduling deliveries based on demand, and will keep you informed as to when your slot is. We'll aim to got to you as soon as we possibly can.

We will leave your parcel for you to pick up at your doorstep, by mutual arrangement.


All other areas, delivery is £3.95 - see below


DELIVERY

We'll dispatch your order on the next working day. 

We'll keep you updated by email as to the status of your order. 

It will take up to two working days from when it was dispatched to arrive.

Delivery is £3.95


CANCELLATIONS, EXCHANGES AND RETURNS

You have the right to change your mind. Please get in touch at lorraine@thecupboardstore.co.uk to cancel your order prior to delivery. We will issue a full refund immediately.

If you want to return your item, you can do so within 14 days from the date your receive it.

The item must be returned to us in the same condition it was sent to you.

Once we receive the item back, you'll receive a full, no quibble refund straight away, including the postage you paid when you placed the order

If the item is faulty, we will reimburse you the cost of returning it to us. 

If you'd rather exchange for something else on the website, just email and let us know. If there is a difference in price, we will either refund the difference, or send a link for you to pay the difference.


Please return to:

Scrupulous t/a The Cupboard

17 Hamilton Road

Whitstable

Kent

CT5 1JX





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