Delivery & Returns


8th April 2020 - UPDATE

We're so grateful for your support during these worrying times. 

Delivery to central Whitstable is free, next day if you order by 5pm. (excl. Sunday delivery)

Delivery to within 10 miles of Whitstable is free. Delivery every Saturday (extra delivery on Wed June 3rd)

Delivery to the rest of the UK has now resumed and will take 2 - 3 working days. Please allow some extra time in these circumstances.

We are taking health and hygiene seriously. With this in mind:

- We accept online payment only

- We adhere to the strictest hygiene when packing your order. The area is disinfected, the packer washes hands thoroughly and wears gloves as an extra precaution.

- We will leave the package outside for you and send you a text or ring the bell and step back more than 2 metres and let you know it's there.

- Refills are suspended until further notice. 

PRE-ORDERS

These will be with you within approx. 21 days and we will keep you updated. 


CANCELLATIONS, EXCHANGES AND RETURNS

You have the right to change your mind. Please get in touch at lorraine@thecupboardstore.co.uk to cancel your order prior to delivery. We will issue a full refund immediately.

If you want to return your item, you can do so within 14 days from the date your receive it.

The item must be returned to us in the same condition it was sent to you.

Once we receive the item back, you'll receive a full, no quibble refund straight away, including the postage you paid when you placed the order

If the item is faulty, we will reimburse you the cost of returning it to us. 

If you'd rather exchange for something else on the website, just email and let us know. If there is a difference in price, we will either refund the difference, or send a link for you to pay the difference.


Please return to:

The Cupboard

17 Hamilton Road

Whitstable

Kent

CT5 1JX