Delivery & Returns


DELIVERY

We'll dispatch your order on the next working day. 

We'll keep you updated by email as to the status of your order. 

It will take up to two working days from when it was dispatched to arrive.

Delivery is currently free to the UK. This promotion ends on 28th February 2020.


CANCELLATIONS, EXCHANGES AND RETURNS

You have the right to change your mind. Please get in touch at sales@refillbottles.co.uk to cancel your order prior to delivery. We will issue a full refund immediately.

If you want to return your item, you can do so within 14 days from the date your receive it.

The item must be returned to us in the same condition it was sent to you.

Once we receive the item back, you'll receive a full, no quibble refund straight away, including the postage you paid when you placed the order

If the item is faulty, we will reimburse you the cost of returning it to us. 

If you'd rather exchange for something else on the website, just email and let us know. If there is a difference in price, we will either refund the difference, or send a link for you to pay the difference.


Please return to:

Scrupulous t/a The Cupboard

17 Hamilton Road

Whitstable

Kent

CT5 1JX

We're Scrupulous by name and nature. Here to help. If we make mistakes we'll do our utmost to rectify them.